Ensuring fair access and quality support Empowering tenants in the private rented sector

Tenant journey Moving in and ongoing support

Once we have found a home you like, we’ll work with the landlord to confirm your requirements, then guide you through the process using layman’s terms and ensure that everything is ready for you when you move in. On the day that you move in, you’ll be met by a representative who will answer any questions you might have.

At Good Place Lettings we want our tenants to feel supported. Our Tenancy Support Officer will be available to you if you need to talk. Should your circumstances change or you need assistance during your tenancy, please do reach out or pop into our office for a chat.

Will be paid on a monthly basis, unless otherwise agreed.

A maximum of 5 weeks rent which is then protected with the TDS.

Please call or email should you come across a possible repair, however big or small – we’d rather catch it early! Our team will be happy to understand the problem and proactively work towards the best solution. Outside of office hours you will have the details for an emergency contact, so support will be always be available.

We’re committed to raising the standards in the private rented sector, so all of our properties will go through strict approval criteria before going on the market. We want you to have the peace of mind that your new home will be a good place.

In some situations, we may require you to have a guarantor to let with us. We’ll always explain why this is.

Examples of times we may ask for guarantor are if it’s your first time renting, or if you’re income isn’t quite where we’d like it to be for the property.

We operate like any other lettings agent, but with high standards that we hope mean you’ll feel at home with us.

Good Place Lettings is committed to providing clear communication and responsibility in the private rented sector, with our tenants are front and centre of the way we work. We want you to feel valued.

We are also a social enterprise, meaning when you rent with us you are supporting some of London’s most vulnerable people, at no additional expense to yourself.

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